Eligible products may be returned within 14 days of delivery.

Products must be returned in like-new condition and free from damage, scratches, modifications, or excessive wear. All original accessories, cables, documentation, packaging, and included components must be included.

Returns must be authorized by Artisanal Tones before shipment.

Unopened and unused products: No restocking fee.

Opened, non-defective products: A 10% restocking fee will be deducted from the refund.

Customers are responsible for return shipping for standard returns. We recommend using a tracked and insured shipping service. Original shipping charges are non-refundable for standard returns.

Please inspect your order when it arrives. If your product arrives damaged, defective, or incorrect, contact Artisanal Tones as soon as possible so we can evaluate the issue and make it right.

For shipping damage, please retain the original carton and protective packaging. We may request photographs or video of the product, shipping carton, packaging, or affected area.

Confirmed shipping damage, manufacturing defects, and fulfillment errors are not subject to a restocking fee.

Once your return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within 5 business days after inspection, less any applicable restocking fee. Your bank or payment provider may require additional time to post the refund.

Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, cancellation cannot be guaranteed if production or fulfillment has already begun.

Products manufactured specifically to a customer's request, including custom finishes, personalized products, and one-off configurations, are final sale except where covered by the Limited Warranty.

Standard Artisanal Tones colors and configurations are not considered custom products simply because an available option was selected.

For the first 60 days from delivery, covered manufacturing defects are eligible for replacement parts and repair labor at no charge.

Artisanal Tones may repair the affected product or component, provide a replacement component, or replace the affected product with an equivalent product, depending on the nature of the issue.

One year from delivery, Artisanal Tones will provide replacement parts for covered manufacturing defects at no charge.

Labor, diagnostic, and shipping costs during this period are not included and may be the responsibility of the customer.

The Limited Warranty covers defects in materials, components, assembly, and workmanship occurring during normal use.

It does not cover accidental damage, drops, impacts, liquid or moisture damage, misuse, improper installation, incorrect or incompatible power supplies, normal cosmetic wear, unauthorized modifications, or damage caused by improper repairs or incompatible components.

Normal cosmetic variations associated with small-batch or additive manufacturing are not considered manufacturing defects.

Contact Artisanal Tones with your order number or proof of purchase, a description of the issue, and photographs or video when helpful.

Please do not ship a product to Artisanal Tones without first receiving return authorization and shipping instructions. We may troubleshoot the product remotely before requesting a return.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary by state.